詐欺容疑 。 消費者保護法違反容疑。 人権侵害。 この文章を読んでください。 証拠は全部そろっています。 警察署、 裁判所、 弁護士 が、告訴を受理しない。なぜなのかぜひ教えてください。
sekine koichi (2024-12-27 16:25:51)
You guys are sending me your systems, but this is about finding a solution. Give me a solution.
Agent: Adele (2024-12-27 16:27:12)
I understand your issue and deeply apologize for this issue happened to you.
Agent: Adele (2024-12-27 16:27:33)
Since your report is still under investigation by our team, we recommend you to wait it first for the update.
sekine koichi (2024-12-27 16:27:51)
This is an issue that involves the store, the lawyer, and the support center. This manager should know the facts. Please tell him to answer.
Agent: Adele (2024-12-27 16:30:14)
Sure, I will follow up again this case to the team that handling your case.
sekine koichi (2024-12-27 16:30:43)
I just sent you an email. It contains information about my lawyer and my store. If you read it, you should understand. Is it on? Has it arrived?
Agent: Adele (2024-12-27 16:33:32)
Yes, I understood.
Agent: Adele (2024-12-27 16:33:48)
I truly apologize for all of this, Sekine.
sekine koichi (2024-12-27 16:34:07)
I have sent emails many times, but I have never received a reply. Please don't be ridiculous.
Agent: Adele (2024-12-27 16:35:56)
I am really sorry for that, Sekine. I will help to follow up again your case to our team.
sekine koichi (2024-12-27 16:36:51)
I don't want a follow-up, I want a conclusion, please hurry up.
sekine koichi (2024-12-27 16:37:20)
Please give me a manager
Agent: Adele (2024-12-27 16:37:47)
Let me forward again this case to the higher team to speed up the process.
sekine koichi (2024-12-27 16:39:20)
We are currently checking with the consumer center. It was a mistake in the catalog. In this case, the store must announce it online and stop selling it. However, this store did not announce it online and continued selling it.
Agent: Adele (2024-12-27 16:42:47)
I truly regret to hear that this issue happened to you. I will coordinate again with the team to help you resolve this issue properly.
sekine koichi (2024-12-27 16:43:23)
This is an allegation of fraud and violation of consumer protection laws. This is something that your team is involved in. So why not go ahead?
sekine koichi (2024-12-27 16:45:41)
Lazada Help Cleo gave the permission but the QC team refused to accept it. This is how it all started.
Agent: Adele (2024-12-27 16:47:28)
I understood, and our team need the time to do investigate more deeply. But I will help you to follow up again to them to speed up the process.
sekine koichi (2024-12-27 16:47:43)
Please explain why the error in the catalog does not comply with the policy. Doesn't this mean that you are doing something sloppily?
sekine koichi (2024-12-27 16:48:25)
The QC team is the problem. The support care that you're supporting is the problem. Check the facts.
sekine koichi (2024-12-27 16:49:52)
Cleo gave the go ahead for the return, but the QC team refused to accept the return. That's how it all started.
sekine koichi (2024-12-27 16:51:40)
Your team started this problem.
sekine koichi (2024-12-27 16:52:18)
The proof is in the email, read it.
sekine koichi (2024-12-27 16:52:51)
Your initial response was wrong.
Agent: Adele (2024-12-27 16:55:12)
I truly apologize for all of this issue happened, Sekine. We already forward your issue to our relevant department to investigate and currently still investigate your case to help you resolve this promptly.
sekine koichi (2024-12-27 16:55:20)
sekine koichi (2024-12-27 16:56:47)
It says here. Cleo gave the go-ahead, and the QC team refused to take it. That's where it all began.
sekine koichi (2024-12-27 16:57:34)
Even with all this evidence, are you still going to fool me? Please call your manager.
sekine koichi (2024-12-27 16:58:33)
Agent: Adele (2024-12-27 16:59:47)
Yes, Sekine. I understood and really sorry for that. To make it clear, we need to coordinate with the relevant department to ask their clear information and for now, your report is still under processing by them.
sekine koichi (2024-12-27 17:01:15)
The proof is right here. It's not a difficult problem. Even an elementary school student can understand it. Catalog errors can be resolved by returning or exchanging the product. The problem is with the QC team, who didn't do that.
sekine koichi (2024-12-27 17:02:06)
You are a member of the support center, aren't you? I don't understand how you can be so nonchalant about causing so much trouble.
Agent: Adele (2024-12-27 17:04:10)
I deeply apologize for that, but due to my limit access, I am unable to provide the exact answer for this matter for now. That is why we need to coordinate this to our relevant team for further investigation and information.
sekine koichi (2024-12-27 17:04:41)
What is the compliance status of this company, which ignores consumers, comes up with lame solutions, and then goes off the rails?
sekine koichi (2024-12-27 17:05:46)
That's how you run away, okay? The QC team started it, that's why you guys are ignoring it.
sekine koichi (2024-12-27 17:06:17)
Don't run away. Please reply to my email.
Agent: Adele (2024-12-27 17:06:50)
I am here on your side to help you resolve this properly. And our team takes the responsibility to help you and currently still on processing by the team. Please wait for the update and I will help to follow up again to them to reply your email.
sekine koichi (2024-12-27 17:08:01)
The store has problems, but the QC team has even more problems. Don't cover it up.
sekine koichi (2024-12-27 17:08:58)
If you make a mistake, you should correct it and apologize immediately. This basic principle is not being followed. There has been no apology yet.
Agent: Adele (2024-12-27 17:11:09)
I do apologize for that, Sekine. I will forward your issue again to them.
sekine koichi (2024-12-27 17:11:42)
Don't run away. Please reply to my email
Agent: Adele (2024-12-27 17:12:30)
Let me inform that to our team because the one who can reply your email is our team.
sekine koichi (2024-12-27 17:13:49)
If you can't check the facts, that's a problem for the QC team. I'm going to go exercise now, so I'll wrap it up here.
Agent: Adele (2024-12-27 17:16:14)
Since we already forward your case and you already sent the comment or email also to that case, our team already knew it. Our team will do checking and investigate your case. Once there is any update from that report, our team will send you an email later.
Agent: 断线机器人 (2024-12-27 17:18:16)
Hey! Its been 2 minutes since your last response. Are we still connected? Our chat will automatically disconnect after 5 minutes if it remains idle. For now, I will still be here if you have further queries.
Agent: Adele (2024-12-27 17:19:52)
Is there anything else that I can help you with?
Agent: 断线机器人 (2024-12-27 17:20:17)
I haven't heard from you in a while. The chat will automatically disconnect in a minute without your response. Please do let me know if there is anything else I can help you with today.
Agent: 断线机器人 (2024-12-27 17:21:17)
The chat has end because we haven't received response from you for the last 5 minutes. Please do not hesitate to contact us again if you need our support. Have a good day.
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