Consumer rights were violated due to false labeling and long-term concealment. The court's premise was incorrect and the resolution was determined to be untrue.
Lazada's fraudulent actions and destruction of evidence: False vouchers were sent, accounts were frozen, and evidence was deleted.
Important communications during the return period in March 2022 were also concealed. Lazada has admitted to illegal advertising and account confiscation.
Evidence of legal violations and misconduct: False labeling was ignored and failure to correct it (OCPB report, November 2023, Lazada email, March 2025).
Continued fraudulent sales (for three years) and filing of a false complaint. - Account closure and destruction of evidence (chat history deletion, voucher confiscation).
- Lazada has destroyed evidence that undermines the false "refund settlement" claim.
Consumers' genuine demands and the need for a reinvestigation - We demand an official acknowledgment and apology for the false statements, rather than monetary compensation.
- We demand an explanation of the circumstances and reasons for the cover-up, as well as a reinvestigation and legal review.
- Based on evidence of false statements and illegal activity, we strongly demand an immediate reinvestigation and judicial ruling
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