We would like to suggest for Android OS, please go to Setting Menu then choose Wireless & Network next kindly scroll down and check they have NCF Support System? And make a screenshot back to us for investigation. We do apologize for any inconvenience caused.
Thank you for your information, but we would like to inform you that we cannot open your attached files due to the fact that the photos are small and do not clearly show up while we open them for checking. Please kindly take a screen shot and send it to us from picture to picture. We do apologize for any inconvenience.
Thank you for providing this information. We would like to inform you that we acknowledge your issue. also, we would like to ask you for more details about
1. Take a screenshot of your conversation with the seller and send it to us.
2. Please go to the Setting Menu, then choose Wireless & Network. Next, kindly scroll down and check that your device has NCF Support System, and take a screenshot and send it back to us for investigation.
Thank you for your information. Before escalating your concern to our relevant team, may we request your screenshot as a file we've attached to the investigation? (take a screenshot from your device directly)
Thank you for your information. Due to we having to escalate your concern to the relevant department team for the next investigation, we needed your proof that there is no NFC showing on your device to proceed with further services. Please provide us with this proof and we will escalate your concern as soon as possible.
Please be informed that we have to use the screenshot of your device to show that there's no NFC as advertised on the product page to confirm with the relevant team. However, please process it as we ask for it.
Thank you for your information. We will be coordinating this concern with our relevant department. Rest assured that we are prioritizing this case and will update you as
soon as possible by an email. We do apologize for any inconvenience caused.
We would like to inform you that we acknowledge your issue. Your concern is being handled by the relevant department team to investigate case 2500000062214477. Once we receive the information, we will inform you again as soon as possible. We deeply apologize for the inconvenience caused.
We deeply apologize for the inconvenience caused and the unexpected experiences in this situation that you have been through. We will pass your concern to the seller's relevant team for investigation. Rest assured that we will try our best to prioritize this
case.
Hi, We sincerely regret any inconvenience this has caused. We would like to inform you that we've passed your concern to the relevant team and are following up on case number 2500000062214477, which is being investigated by the relevant team right now. Once they receive any updates, they will respond to you as soon as possible.
Hi,
We would like to inform you that, as we have checked on case number 2500000062214477, the related team allowed you to return the products back to Lazada Warehouse for the reason "not as advertised" as per the proof that they have investigated. Also, we deeply apologize for the inconvenience caused and the unexpected experiences in this situation that you have been through. And we'll improve our services to be better for our valuable customers as much as we can. We have already informed the concerned department who will check this issue, and we also thank you for all your feedback to us. We will try our best to assist and make sure to provide you with a satisfactory online shopping experience.
We acknowledge your issue and have requested as much additional information as you can provide us in order to report it and escalate the case to the appropriate team for investigation. In this case, we truly apologize for the related team's delayed investigation.
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