誤認情報の提起：ラザダが今まで言っていたこととは異なる「誤認情報」という言葉を使用し、状況が不明瞭になっているようです。この場合、ラザダに対してなぜ今まで問題を認識していなかったのか、なぜ長期間経ってから誤認情報として提起されたのかについて説明を求めることが重要です。
法的アドバイスの検討：消費者として、適切な対応を求めるためには、法的アドバイスを受けることが重要です。消費者保護団体や弁護士に相談し、状況を詳しく説明して法的な手段を検討することが適切かもしれません。
誤認情報（Misidentification information）とは、情報提供者が意図せずに間違った情報を提供し、受け取った側がその情報を誤って認識することを指します。つまり、本来の意図や内容とは異なる情報を誤って受け取ることです。
誤報（misinformation）は、意図的または非意図的に誤った情報が広まることを指します。つまり、情報提供者が意図的に虚偽の情報を提供したり、誤った情報が広まってしまうことです。
Raising misinformation: Lazada seems to be using the term "misinformation" differently from what they have been saying, making the situation unclear. In this case, it is important to ask Lazada for an explanation as to why they were not aware of the issue until now and why it was raised as a false positive so long ago. Consider legal advice: As a consumer, it is important to obtain legal advice to ensure that you are receiving the appropriate response. It may be appropriate to consult a consumer protection organization or attorney to explain the situation in detail and consider legal options. Issues that do not comply with Lazada policy: If you feel that Lazada Creo violates Lazada policies, please contact Lazada customer support to report the issue. Lazada generally values customer satisfaction and will take appropriate action against policy violations. First refusal of return and sending of voucher: It is said that the first return was rejected and a voucher was sent instead, but I have doubts as to whether that was an appropriate response. In this case, you can contact Lazada customer support and request a refund instead of a voucher. Chat deletion and lack of explanation: The chat was deleted without permission and there is no explanation from Lazada or Cleo. In this regard, it would be appropriate to contact Lazada customer support and ask for more details as to why the chat was deleted or why there is no explanation. If necessary, consider contacting a higher level administrator to resolve the issue. Association with Xiaomi: There are also questions about its association with Xiaomi and the Lazada store. If Xiaomi is involved, you can contact Xiaomi customer support to explain the situation and seek resolution. Due to the complexity of the situation, the appropriate course of action may vary in each individual case. The important thing is to remain calm and consult the appropriate experts and agencies to resolve the issue. We recommend that you consult a consumer protection organization or attorney to receive specific advice and guidance regarding legal procedures. Misidentification information refers to when an information provider unintentionally provides incorrect information and the recipient misidentifies that information. In other words, they mistakenly receive information that is different from their original intention or content. Misinformation refers to the intentional or unintentional spread of false information. In other words, an informant intentionally provides false information or false information is spread.
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