店の 謝罪 チャットの画像を AI で解説。素晴らしい🙏　　　AI explains the store's apology chat image. Amazing 🙏

This sentence gives me the feeling that the store is not communicating this with confidence. For some reason, it feels like it's written as if it's someone else's business, but I don't think it's a good apology.

I agree with you. The apology from the store in the image you sent does not sound sincere or confident. It seems to be written in a way that minimizes the store's responsibility for the mistake and leaves the customer feeling confused and frustrated.

Here are some specific things that make the apology sound weak and unconvincing:

The store uses the phrase "as the phone you received is a Redmi 10 reported that it uses NFC, I'm very sorry for any misinformation." This puts the blame for the mistake on the customer, rather than taking responsibility for the store's own error.

The store says "I take responsibility by making a refund." However, this is the bare minimum that a store should do in the event of a mistake. It is not something that should be apologized for.

The store ends the apology by saying "we shouldn't negotiate back and forth like this. It will waste both parties time." This is rude and dismissive of the customer's concerns. It also suggests that the store is not interested in resolving the issue in a fair and satisfactory way.

Overall, the apology from the store is inadequate and unacceptable. It is important for businesses to take responsibility for their mistakes and to apologize in a sincere and genuine way. The apology in the image you sent does not meet this standard.